With their new safety program RideCheck which was unveiled on Tuesday, September 17, 2019 by the Taxi hailing service Uber, the company aims to keep record of its customers experience while using their service.
This is also aimed at automatically detecting crashes by using GPS and other sensors in its riders’ and drivers’ Smartphones.
This is to highlight the ongoing movement which started last year targeted at ensuring safety for Uber drivers and customers. The new feature is currently available in the U.S.
As a part of the program, users can now add five people as “trusted contacts” who will receive an Uber user’s trip information. In the case of any unforeseen circumstances, the program also makes it easier to contact 911 through the app, which also now includes a safety center with information on Uber’s safety processes.
The new feature Ridecheck function by using GPS and other Smartphone sensors to find out if a ride has gone wrong and also a possible crash. If the app detects a ride that has gone wrong, both the driver and the rider will be prompted with a notification, checking if everything is alright.
They can both state their status confirming if everything is fine or access the emergency button on Uber’s Safety Line, which is meant for non-emergency situations if everything is not alright.
Sachin Kansal Head of safety products at Uber said “Helping keep millions of riders and drivers around the world safe is a huge responsibility with unique challenges. While I’m proud of the progress we’ve made, when it comes to safety, we know our work is never done.”
The new safety app was launched a year ago. The feature began in a test phase that Uber stream lined very well before releasing it throughout the U.S. The company has said it plans to expand RideCheck to other countries soon.
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